Terms & Conditions
1. Overview
These Terms & Conditions govern your use of the Bloom Shortbread Cookies website and the purchase of our products. By placing an order with us, you agree to be bound by these terms.
2. Cottage Food Law Compliance
Bloom Shortbread Cookies operates under the New Jersey Cottage Food Law, which allows the sale of certain homemade baked goods directly to consumers. As such, our products are made in a home kitchen that is not subject to routine inspection by the Department of Health.
Although we operate in a home kitchen, we follow the main operating standards of a professional food facility, including strict cleanliness, food safety practices, and ingredient handling procedures.
Please note that our kitchen processes common allergens, including but not limited to wheat, dairy, eggs, and nuts.
3. Products
All of our cookies are handmade in small batches and may vary slightly in color, size, or decoration. Product images on our website are for reference only. Customization options are provided based on availability and seasonal ingredients.
4. Orders & Customization
Please review all customization details carefully before placing your order. Once submitted, custom orders cannot be changed, cancelled, or refunded.
We reserve the right to cancel an order if the customization request is inappropriate, offensive, or exceeds the scope of what we offer.
5. Pricing & Payment
All prices are listed in USD. Full payment is required at checkout to confirm your order. We accept major credit/debit cards and other secure online payment methods.
6. Delivery
We currently offer local delivery only — no pickup option is available.
All deliveries are handled directly by the Bloom Shortbread Cookies team. Orders will be delivered on the date and time slot selected during checkout. We are not responsible for failed deliveries due to incorrect addresses or absence of a recipient at the time of delivery.
7. Returns & Refunds
Due to the perishable and custom nature of our cookies, we do not accept returns or offer refunds.
However, if your order arrives with the wrong customization, incorrect quantity, or is damaged, please contact us within 48 hours at info@bloomshortbread.com with clear photos of the cookies and packaging. We will do our best to make it right.
8. Intellectual Property
All content on this website — including logos, designs, product names, and images — is the property of Bloom Shortbread Cookies and may not be used or reproduced without permission.
9. Privacy Policy
We respect your privacy and will never share your personal information with third parties, except when necessary to process your order. For more information, please see our Privacy Policy.
10. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of our site implies acceptance.
Questions about the Terms of Service should be sent to us at info@bloomshortbread.com.